How to Avoid a Complaint or Investigation
Preventive Strategies for Healthcare Practitioners
This CPD module helps healthcare professionals in the UK understand and undertake effective remediation. It explains what remediation is and why it matters, the UK regulatory and employer context, the relationship between insight and remediation, how to identify the root causes of a concern, how to build and evidence a meaningful remediation plan, and how to demonstrate strengthened practice and prevent recurrence.
Remediation is often done badly: professionals collect certificates from courses unrelated to the concern, write generic reflections, or wait until days before a hearing. This module takes a practical approach. It includes a worked remediation plan, a guide to what evidence carries weight with regulators and employers, specific guidance for clinical, conduct, probity and health concerns, and advice on building a remediation portfolio and returning to practice after restrictions. It is designed for professionals responding to a concern, and for supervisors and managers who support them.
CPD Value and How to Record It:
This course is designed to provide approximately 2 hours of learning, including reading, the reflection points, the reflective account and the assessment. In the UK, CPD is generally recorded as the time actually spent learning, so you should record the time you genuinely spend, which may be more or less than the estimate.
How the course fits your revalidation or CPD requirements depends on your regulator. For example, the NMC asks nurses, midwives and nursing associates to record 35 hours of CPD over three years, of which at least 20 must be participatory; self-directed online learning such as this course usually counts as individual learning unless you complete it with others. The GMC expects doctors to reflect on CPD for appraisal and revalidation rather than setting a fixed number of hours. The HCPC, GDC, GPhC, GOC, GOsC and GCC each set their own CPD requirements, so check the current rules that apply to you. Always keep your certificate together with your written reflection.
Doctors, nurses, midwives, dentists, pharmacists, allied health professionals and other UK registrants, particularly those responding to a concern, complaint, local process or fitness to practise matter, and the supervisors and managers who support them.
9 sections · 2 CPD hours · 15 MCQs
Approximately 2 hours of learning, including reflection and assessment.
15 scenario-based multiple-choice questions; pass mark 12 out of 15 (80%). You also write a short reflective account.
A CPD certificate in your name showing the course title and CPD hours, downloaded as a PDF, plus your reflective account for your portfolio.
You can record it as CPD in your portfolio and use your reflection at appraisal, revalidation or renewal. Many professionals also use targeted CPD and reflection as remediation evidence; agree with your representative which learning is most relevant to your case. We cannot guarantee any regulatory outcome.
No. The course is online and self-paced, so you can stop and come back. Open it any time from My Courses.
Independent CPD course. It is not affiliated with or endorsed by any UK regulator and does not replace your regulator's standards and guidance, legal advice, or advice from your defence organisation or indemnity provider.
Preventive Strategies for Healthcare Practitioners
Self-Awareness, Reflection, and Accountability in Healthcare Practice
A UK CPD Module on Reflective Practice, Insight and Learning