Rebuilding Trust of Patients, Public, and Healthcare Regulators

About this course

This course supports doctors, dentists, nurses and all healthcare professionals in the UK to rebuild and sustain trust, particularly after a complaint or investigation. It works through practical strategies, such as clear communication, ethical conduct and reflective practice, for restoring trust with patients, colleagues, the public and regulators.

Trust is not a single thing. Patients, employers, colleagues and regulators each judge trustworthiness in slightly different ways, and each needs different evidence. A professional who has been through a complaint or investigation often has to rebuild trust on several fronts at once, while also coping with the personal impact. This course offers a structured way to think about what trust is, why it is lost, and how it can be rebuilt and sustained, with practical cases from a range of professions.

CPD Value and How to Record It:

This course is designed to provide approximately 2 hours of learning, including reading, the reflection points, the reflective account and the assessment. In the UK, CPD is generally recorded as the time actually spent learning, so you should record the time you genuinely spend, which may be more or less than the estimate.

How the course fits your revalidation or CPD requirements depends on your regulator. For example, the NMC asks nurses, midwives and nursing associates to record 35 hours of CPD over three years, of which at least 20 must be participatory; self-directed online learning such as this course usually counts as individual learning unless you complete it with others. The GMC expects doctors to reflect on CPD for appraisal and revalidation rather than setting a fixed number of hours. The HCPC, GDC, GPhC, GOC, GOsC and GCC each set their own CPD requirements, so check the current rules that apply to you. Always keep your certificate together with your written reflection.

What you will learn

• Understand why trust matters with patients, the public and the regulator.
• Handle fitness to practise investigations effectively and rebuild trust.
• Demonstrate accountability and ethical conduct.
• Engage meaningfully in reflective practice.
• Put practical strategies for rebuilding trust into action.
• Learn how to sustain trust over the long term.

Who this course is for

Doctors, nurses, midwives, dentists, pharmacists, allied health professionals and other UK registrants, particularly after a complaint, incident, investigation or regulatory outcome.

Course content

10 sections · 2 CPD hours · 15 MCQs

Course facts

CPD value

Approximately 2 CPD hours (estimated learning time, including reflection and assessment)

Format

Self-paced reading with recovery cases, reflection points, a trust-rebuilding plan and a written reflective account

Standards covered

Regulators' standards on openness, accountability and cooperation; fitness to practise processes and conditions; apology law; NHS patient safety incident response; support services for practitioners

Assessment

15 scenario-based multiple-choice questions; pass mark 12 out of 15 (80%)

Questions about this course